Shipping Policy for MnBaladna

Effective Date: October 26, 2025

Last Updated: October 26, 2025

1. Commitment to Fast and Safe Delivery

At MnBaladna, we understand the importance of delivering your orders quickly and safely. As a multi-vendor e-commerce platform, we connect you with local vendors in the Netherlands who deliver directly to you using their own resources, ensuring a seamless and convenient experience similar to local delivery apps. You can track your orders in real-time via the MnBaladna app (available on iOS and Android). We are committed to complying with consumer protection laws in the Netherlands and the European Union, ensuring transparency in all delivery details.

2. Scope of the Shipping Policy

This policy applies to all orders placed through mnbaladna.com, including food products (e.g., canned or fresh items), standard products (e.g., clothing or household items), and custom products (e.g., personalized mugs or t-shirts). Our services cover 371 regions in the Netherlands, including major cities such as Amsterdam, Rotterdam, The Hague, and Utrecht.

3. Delivery Options

We offer a range of delivery options to meet your needs, focusing on fast, local deliveries handled directly by our vendors. The options include:

• Express Delivery: Delivery within 30-60 minutes of order confirmation, ideal for urgent items like ready-to-eat meals or fresh foods.
• Standard Delivery: Delivery within 1-2 business days, suitable for non-perishable items.
• Same-Day Delivery: Delivery on the same day for orders placed before 12:00 PM (Netherlands time).
• In-Store Pickup: Pick up your order directly from the vendor’s physical location, if available.

4. Express Delivery

Express delivery is designed for urgent orders requiring high speed. Details include:

• Timeframe: 30-60 minutes from order confirmation.
• Regions: Available in major cities (e.g., Amsterdam, Rotterdam, The Hague, Utrecht) and nearby areas, depending on the vendor’s location.
• Suitable Products:
  • Perishable food items (e.g., fresh foods requiring refrigeration).
  • Ready-to-eat meals.
  • Sensitive products (e.g., medical items, if available).
• Execution: Vendors deliver directly using their own resources (e.g., drivers or internal delivery services).
• Availability: Check the product page to confirm if express delivery is available.
• Notes: Certified refrigerated packaging is used for perishable items. Orders must be placed before 8:00 PM for same-day delivery.

5. Standard Delivery

Standard delivery is suitable for non-urgent items. Details include:

• Timeframe: 1-2 business days from order confirmation.
• Regions: Available across all 371 regions in the Netherlands.
• Suitable Products:
  • Canned or dry food items.
  • Standard products (e.g., clothing or household items).
  • Standard printed products (e.g., mugs or aprons).
• Execution: Vendors deliver using their own resources.
• Notes: Not available for perishable items requiring immediate refrigeration.

6. Same-Day Delivery

Same-day delivery is available for orders placed early. Details include:

• Timeframe: Delivery on the same day for orders placed before 12:00 PM (Netherlands time).
• Regions: Available in major cities and nearby areas, depending on the vendor’s location.
• Suitable Products:
  • Non-perishable items (e.g., canned foods).
  • Some food items not requiring immediate refrigeration.
• Execution: Vendors deliver directly.
• Notes: Check the product page to confirm availability.

7. In-Store Pickup

You can pick up your order directly from the vendor’s physical location, if available. Details include:

• Regions: Available at select locations in the Netherlands, depending on the vendor.
• Suitable Products: All product types, including ready-to-eat meals or standard items.
• Procedure: Select “In-Store Pickup” during checkout, and receive instructions on the location and timing via the MnBaladna app.

8. Delivery Costs

Delivery costs vary based on the product type, delivery option, customer location, and vendor proximity. All costs are clearly displayed on the checkout page before finalizing the order.

• Free Delivery:
  • Available for orders exceeding the minimum threshold (starting at €9.99, may vary by vendor).
  • Applies to standard or same-day delivery (depending on vendor availability).
• Standard Delivery Fees:
  • Standard Delivery: €5-10, depending on distance and product type.
  • Express Delivery: €10-15, with additional fees for refrigerated items.
  • Same-Day Delivery: €7-12, depending on customer location.
  • In-Store Pickup: Free.
• Additional Fees:
  • Refrigerated Delivery: €2-5 for perishable items.
  • Remote Areas: €2-5 extra for areas outside major cities.
  • Bulky Items: €5-10 extra for large or heavy products.

9. Eligibility and Restrictions

Delivery options vary based on product type and customer location. Details include:

• Covered Regions: 371 regions in the Netherlands, including major cities and surrounding areas. Verify availability by entering your address during checkout.
• Perishable Items:
  • Limited to express or same-day delivery to ensure quality.
  • Delivered using certified refrigerated packaging.
• Medical Products:
  • Subject to additional restrictions (e.g., requiring a prescription).
  • May not be available for standard delivery.
• Custom Products:
  • May require 2-5 business days for processing before delivery.
• Remote Areas: May be limited to standard delivery, with additional fees.

10. Order Tracking

You can track your orders in real-time via the MnBaladna app. Details include:

• Tracking Number: Provided via the app or email after order confirmation.
• Features:
  • Real-time visibility of the vendor/driver’s location.
  • Instant updates (e.g., “Preparing,” “On the Way”).
• Support: Contact us via help.mnbaladna.com or [email protected] for tracking issues.

11. Order Processing

Processing times vary by product type:

• Food Items/Ready-to-Eat Meals: Processed immediately for express delivery.
• Standard Products: 1-2 business days.
• Custom Products: 2-5 business days, depending on design requirements.
• Confirmation: Order confirmation is sent via the app or email.

12. Fees and Taxes

All fees and taxes (e.g., VAT in the Netherlands) are clearly displayed on the checkout page. An electronic invoice detailing fees and taxes is issued with each order.

13. Platform Guarantee

We are committed to a reliable delivery experience. If you encounter an issue:

• Refund/Replacement: Available if the order arrives damaged or does not meet standards (see Return Policy).
• Compensation: Store credit may be offered for delivery-related issues, depending on the vendor.
• Procedure: Contact us within 48 hours via help.mnbaladna.com.

14. Special Cases

We handle exceptional cases with care:

• Damaged Products: Notify us within 48 hours with photos of the damage for a full refund or free replacement.
• Incorrect Products: We will send the correct product at no cost and arrange for the return of the incorrect item.

15. Legal Compliance

We comply with Dutch consumer protection laws, including transparent delivery information and food safety standards (NVWA). For more details, see our Privacy Policy.

16. Contact Us

For delivery-related inquiries:

• Email: [email protected]
• Help Center: help.mnbaladna.com
• Operating Hours: Monday to Friday, 9:00 AM - 5:00 PM (Netherlands time)

17. Changes to the Shipping Policy

We reserve the right to update this policy. You will be notified of changes via the website or app. We recommend reviewing this page periodically.