MnBaladna

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Privacy policy

Privacy Policy for MnBaladna

Effective Date: October 26, 2025

Last Updated: October 26, 2025

At MnBaladna, we are committed to safeguarding the privacy of our users and ensuring the security of the personal information you share with us. This policy governs the collection, processing, and sharing of data through our website (mnbaladna.com), mobile application (the "App"), and all related services (collectively, the "Platform"). We fully comply with the General Data Protection Regulation (GDPR) of the European Union, the Dutch Civil Code, and all relevant laws in the Netherlands.

Geographic Scope: This policy applies to users in the Netherlands, where our services cover 371 regions, including major cities such as Amsterdam, Rotterdam, The Hague, and Utrecht. Services may be limited outside the Netherlands, and we reserve the right to restrict access based on geographic location.

1. Commitment to Privacy

We value your trust and are dedicated to protecting your personal data with the highest standards of security and transparency. As a multi-vendor e-commerce platform, we connect users with local vendors (e.g., restaurants, grocery stores) in the Netherlands, ensuring responsible data handling. Our goal is to provide a secure and personalized experience while complying with laws like GDPR and NVWA food safety standards.

2. Scope of Privacy Policy

This policy covers all services provided through the Platform, including:

  • Data collection via the website and App (e.g., account creation, order placement).
  • Electronic communications (e.g., emails, notifications).
  • Interactive services (e.g., order tracking, reviews).

This policy does not apply to third-party services or websites linked from our Platform (e.g., vendor websites), which have separate privacy policies.

3. Information Collection

3.1 Types of Data Collected

We collect various types of data when you interact with the Platform, including:

  • Contact Information: Name, email address, phone number, and postal address.
  • Payment Details: Financial information (e.g., credit/debit card numbers, transaction codes) required for order processing.
  • Technical Information: IP address, browser type, device, operating system, and language settings.
  • Interaction Data: Pages visited, actions taken (e.g., clicks, order submissions), and time spent on the Platform.
  • Location Data: Non-precise geographic location (e.g., city) for order delivery or displaying nearby vendors.
  • User Reviews: Ratings or comments submitted about products/vendors.

3.2 Methods of Collection

We obtain information through:

  • Direct Input: When you create an account, place an order, or subscribe to newsletters.
  • Automated Interaction: Using cookies, web beacons, and server logs.
  • Third Parties: From service providers (e.g., payment processors) or vendors for order confirmation.

3.3 Optional Data

Some data is optional (e.g., subscribing to newsletters or submitting reviews). You may choose not to provide it without affecting access to core services.

4. Use of Information

We use your data for the following purposes:

  • Service Delivery: Processing orders, coordinating deliveries with vendors, and providing real-time tracking via the App.
  • Platform Improvement: Analyzing site usage to enhance user experience and develop features.
  • Account Management: Verifying identity, updating account information, and managing preferences.
  • Communications: Sending order confirmations, status updates, and responding to support inquiries.
  • Marketing: Sending newsletters or promotional offers (with prior consent).
  • Legal Compliance: Fulfilling obligations such as tax reporting or fraud investigations.
  • Security: Detecting and preventing fraudulent activities using tools like Cloudflare.

5. Information Sharing

5.1 Third Parties

We may share your data in the following cases:

  • Vendors: Sharing contact and address details with vendors for order fulfillment (e.g., delivery).
  • Service Providers: Payment processors (e.g., Stripe, Adyen), security providers (e.g., Cloudflare), and analytics tools (e.g., Google Analytics) to support services.
  • Legal Obligations: Disclosure when required by authorities (e.g., for tax or judicial purposes).
  • Protection: To safeguard MnBaladna’s rights, property, or the safety of users/the public.

5.2 Cross-Border Transfers

Data may be transferred to servers outside the Netherlands (within the European Economic Area) with GDPR safeguards (e.g., data protection agreements). Data is not transferred outside the EEA without your consent or legal safeguards.

5.3 No Data Sales

We do not sell your personal data to third parties. Sharing is limited to the purposes outlined above.

6. Security

We implement strict security measures to protect against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption: SSL/TLS for data transmission and tokenized payment storage.
  • Cloudflare: Protection against cyberattacks (e.g., DDoS).
  • Verification: Regular security audits of servers and the App.
  • Access Control: Restricting data access to authorized personnel only.

Despite our efforts, no system is entirely secure. In case of a data breach, we will notify you within 72 hours as per GDPR.

7. User Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete information.
  • Deletion: Request deletion of your data ("right to be forgotten").
  • Restriction: Request restriction of data processing in certain cases.
  • Objection: Object to data processing for direct marketing purposes.
  • Data Portability: Request transfer of your data to another service in a readable format.

To exercise these rights, contact us via help.mnbaladna.com or [email protected]. We respond within 30 days as per GDPR.

8. Data Retention

We retain data only as long as necessary:

  • Account Data: For the duration of an active account, and up to 12 months after inactivity.
  • Order Data: For 7 years for tax purposes (per Dutch law).
  • Marketing Data: Until you unsubscribe or consent expires.

Data is deleted or anonymized after its purpose ends, unless retention is legally required.

9. Children’s Privacy

The Platform is not intended for children under 16. We do not knowingly collect children’s data. If we discover data collected from a child without parental consent, we will delete it immediately. Contact us if you believe we have collected a child’s data.

10. Changes to the Privacy Policy

We reserve the right to update this policy to reflect changes in laws or services. Significant changes will be notified via email or App notification (with 30 days’ notice). We recommend periodically reviewing this page at mnbaladna.com/privacy-policy.

11. Contact Us

For inquiries about this Privacy Policy:

Cookie Policy

Effective Date: October 26, 2025

Last Updated: October 26, 2025

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. We use cookies to enhance Platform performance and user experience. We use both first-party cookies (necessary for site functionality) and third-party cookies (for analytics and targeted advertising).

2. How We Use Cookies

We use cookies for the following purposes:

  • Essential Cookies: To ensure the Platform functions correctly (e.g., login, order processing).
  • Performance Cookies: To analyze site usage and improve performance (e.g., Google Analytics).
  • Functional Cookies: To remember user preferences (e.g., language, delivery region).
  • Targeting Cookies: To deliver relevant ads based on user behavior.

3. Cookie Management with Zaraz

We use Cloudflare Zaraz to manage cookies, ensuring GDPR compliance and optimizing Platform performance. Zaraz minimizes the impact of cookies on site speed while maintaining security.

4. Storage and Access to Information on Your Device

Cookies, device identifiers (e.g., login-based identifiers, randomly assigned identifiers, network-level identifiers), and other information (e.g., browser type, language, screen size, supported technologies) may be stored or accessed on your device to recognize it each time it connects to the Platform, for purposes such as:

  • Creating profiles for personalized advertising: Collecting data about your activity to build a profile for displaying tailored ads.
  • Selecting personalized ads: Displaying ads based on profiles reflecting your behavior.
  • Using limited data for ads: Showing ads based on limited data (e.g., non-precise location).
  • Measuring ad performance: Tracking which ads were shown and how you interacted with them.
  • Understanding audiences through statistics: Creating reports from aggregated data to improve advertising.
  • Developing services: Using activity data to enhance the Platform.

5. Managing Cookie Preferences

You can change your cookie preferences at any time via the "Cookie Settings" button at the bottom of the page. You can also block or delete cookies through your browser settings. Links for managing cookies in major browsers:

6. Changes to the Cookie Policy

We reserve the right to update the Cookie Policy to reflect changes in laws or technology. Updates will be posted on this page, and we recommend reviewing it periodically.