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Privacy policy

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Privacy Policy

Last updated: 4 October 2026

This policy explains how MnBaladna handles personal data when you use mnbaladna.com, the Android app, and the web app at web.mnbaladna.com (also for iPhone). It applies to customers, merchants and delivery drivers in the Netherlands.

MnBaladna is a marketplace. Stores sell the products. We process data so that orders, payments, delivery and support can work. We do not sell your personal data.

1. Who is responsible

Questions about your data can be sent to [email protected] or through the Help Center. Support hours are Monday to Friday, 09:00–17:00 Amsterdam time. Phone and WhatsApp: +31 970 1027 4442.

2. What we collect

  • Checkout and account: name, phone number, email if you give one, and delivery address. Guest checkout uses name, phone and address only. A guest order does not earn loyalty points and does not use the wallet.
  • Orders: the items, the store, the time slot, delivery or takeaway, the delivery code, and messages with the store or driver.
  • Payment: which method you chose (cash on delivery, iDEAL or card, or wallet). Online card payments are processed by Stripe. MnBaladna does not store your full card number.
  • Account extras: saved addresses, order history, loyalty points, wallet balance and referral activity, if you have an account.
  • Merchant and driver accounts: the business or driver details you submit when you apply, and the data needed to run orders and payouts.
  • Technical data: IP address, browser or app type, and language, so the site can load and stay secure.
  • Support: what you send us by email, phone, WhatsApp or the Help Center.

The delivery address is the address you enter for the order. It is not only a city. You can choose not to create an account and check out as a guest.

3. Why we use it

  • To show stores that deliver to your address, take the order, and send it to the store and the driver.
  • To take payment, show fees before you pay, and handle refunds to the wallet or the original method.
  • To let you track the order, chat or call from the order screen, and confirm delivery with the code.
  • To run your account, points and wallet, and to answer support.
  • To keep the Platform secure and to meet legal duties, including tax records.
  • To send you offers only where we are allowed to, and you can tell us to stop.

4. Who receives it

  • The store receives what it needs to prepare the order, including your name, phone and address when delivery is required.
  • The driver receives what is needed to deliver that order, including the address and the delivery code.
  • Stripe processes online card payments. Stripe has its own privacy notice.
  • Authorities when Dutch or EU law requires it, for example tax or a lawful request.

We do not sell personal data. A store’s own website, if you open it, is not covered by this policy.

5. How long we keep it

Account details stay while the account is open. If you delete the account, we remove the profile, saved addresses, points and wallet from the account. Order and payment records can be kept for as long as Dutch tax rules require. Deletion cannot be undone. Finish open orders and refund requests first. See how to delete your account.

6. Your rights

Under the GDPR you can ask to see your data, correct it, delete it, limit its use, object to direct marketing, and ask for a copy in a common format. Contact [email protected]. We reply within one month, unless the request is complex. You can also complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens.

If a breach creates a high risk for you, we will tell you. We also notify the authority when the law requires it.

7. Children

The Platform is not meant for children under 16. We do not knowingly keep a child’s data without a parent. If you think we have, write to us and we will delete it.

8. Cookies

The site uses cookies that are needed to sign in, remember the language, and complete checkout. You can block or delete cookies in your browser. If you block the necessary cookies, checkout and login may stop working.

9. Security

The site is served over HTTPS. Card payments go through Stripe, and we do not keep the full card number. No online service is perfectly secure. Use a password you do not use elsewhere, and tell us if you think your account was used by someone else.

10. Changes and related pages

We may update this policy. The date at the top is the latest version. These terms sit next to it: the terms and conditions, the shipping policy, the cancellation policy and the refund policy. More guides are in the Help Center and on the blog.