Return Policy for MnBaladna
Effective Date: October 26, 2025
Last Updated: October 26, 2025
At MnBaladna, we strive to ensure a seamless and satisfying shopping experience. As a multi-vendor e-commerce platform connecting you with local vendors across 371 regions in the Netherlands, including Amsterdam, Rotterdam, The Hague, and Utrecht, we offer a clear return policy for products like supermarket items (e.g., canned foods), standard printed goods (e.g., mugs, aprons), and custom-designed products (e.g., personalized t-shirts). This policy complies with Dutch and EU consumer protection laws and supports easy returns via the MnBaladna app (available on iOS and Android).
1. Scope of the Return Policy
This policy applies to all orders placed through mnbaladna.com, covering supermarket products (e.g., canned foods, dry goods, perishables), standard printed products (e.g., mugs, aprons, t-shirts), and custom products (e.g., personalized designs). Returns are coordinated with our vendors to ensure fairness and efficiency.
2. Return Conditions
We offer return options based on product type and condition. Below are the details for each category:
2.1 Supermarket Products (Food and Canned Goods)
Due to their sensitive nature, supermarket products like canned foods, dry goods, and perishables have specific return conditions:
- Allowed Returns: Defective products (e.g., damaged cans), unfit for consumption (e.g., expired), or damaged during shipping.
- Return Period: Within 7 days of receipt.
- Shipping Costs: MnBaladna covers return shipping for defective or damaged items.
- Procedure: Contact support with photos of the issue; we’ll arrange pickup or replacement.
- Example: A damaged can of food can be returned within 7 days for a refund or replacement.
2.2 Standard Printed Products
This category includes printed mugs, aprons, t-shirts, and non-custom items:
- Return Period: Within 14 days of receipt.
- Product Condition: Must be new, unused, in original packaging with all labels and tags.
- Shipping Costs: Customer covers return shipping unless the product is defective or incorrect.
- Example: A printed apron can be returned within 14 days if unused and in original condition.
2.3 Custom Printed Products
This includes personalized items like mugs or t-shirts with custom designs:
- Allowed Returns: Products with manufacturing defects (e.g., printing errors) or discrepancies from the approved design.
- Return Period: Within 7 days of receipt.
- Shipping Costs: MnBaladna covers return shipping if due to vendor error.
- Example: Custom mugs with printing errors can be returned within 7 days for a refund or replacement.
2.4 Non-Returnable Products
The following products cannot be returned to maintain quality and safety:
- Perishable Items: Fresh foods, unless defective or damaged.
- Custom Products: Unless defective or not matching the approved design.
- Used Products: Items misused or missing original packaging.
- Opened Products: Such as washed mugs or worn t-shirts.
3. Return Procedure
To return a product, follow these steps:
- Via the MnBaladna App:
- Log in to your account on the MnBaladna app.
- Go to “Order History” and select the order.
- Click “Request Return” and provide:
- Order number.
- Product description.
- Reason for return.
- Photos of defect or damage (if applicable).
- Via Support:
- Processing Time: Requests are reviewed within 2-3 business days; you’ll receive return instructions and a shipping address.
- Returning the Product: Package the product in its original packaging and send within 14 days of approval. Keep the shipping receipt.
- Inspection: We inspect the product upon receipt and process the refund or replacement if approved.
4. Refunds
We ensure a transparent refund process:
- Processing Time: Refunds are issued to the original payment method within 7-14 business days of receiving the returned product.
- Refunded Amounts: Includes the product price, excluding original or return shipping costs, unless due to our error.
- Defective Products: Full refund, including original shipping costs, for defective or incorrect items.
- Notification: An email confirmation is sent with refund details.
5. Replacements
If you prefer a replacement:
- Availability: Offered for defective or incorrect products, subject to stock availability.
- Request Process: Indicate replacement preference during the return request.
- Shipping Costs: Free if due to our or the vendor’s error.
- Example: A damaged can of food can be replaced within 7 days at no cost.
6. Special Cases
We handle unique scenarios promptly:
- Shipping Damage: Notify us within 48 hours with photos for a refund or replacement.
- Incorrect Products: We cover return and shipping costs to send the correct item.
- Link to Cancellation: For pre-shipping cancellations, see our Cancellation Policy.
7. Customer Rights
Under Dutch and EU consumer protection laws:
- Right to Return: 14 days for standard, non-perishable products without stating a reason.
- Right to Refund or Replacement: Full refund or replacement for defective or incorrect items.
- Transparency: Clear return information provided at checkout.
8. Legal Compliance
We adhere to Dutch and EU consumer protection laws, including transparent return processes and NVWA food safety standards for perishables. For data handling, see our Privacy Policy.
9. Contact Us
For return-related inquiries:
10. Changes to the Return Policy
We reserve the right to update this policy to reflect changes in legislation or service improvements. You will be notified of updates via the website or app. We recommend reviewing this page periodically.
